January 2026 updates

We're thrilled to kick off the new year with an exciting product update designed to enhance your feedback management workflow and deliver an even smoother experience.

This release focuses on crucial bug fixes that streamline core processes and introduces powerful new features that empower you to manage feedback more efficiently than ever before. Let's dive into what's new!

Enhancing Your Feedback Management Experience

We understand that precision and clarity are paramount when it comes to prioritizing and acting on user feedback. This update addresses key areas to ensure your most important insights are always front and center.

Precision in Prioritization: Roadmap Alignment Fixed

Previously, when you moved a feedback item to your roadmap, its original priority wasn't always carried over, defaulting instead to 'Medium'. This could lead to critical items being overlooked or misprioritized.

• What's New: We've resolved the bug where roadmap items did not inherit priority from their original feedback.
• Your Benefit: Now, when you transition feedback to your roadmap, its priority will be accurately reflected. This ensures that your development efforts are always aligned with the true urgency and importance of user requests, preventing critical issues from slipping through the cracks and fostering better strategic planning.

Clarity at a Glance: Improved Feedback List Sorting

We heard your feedback about the main feedback list not consistently displaying high-priority items at the top. This made it challenging to quickly identify and address your most urgent user needs.

• What's New: The main feedback list now consistently sorts high-priority items to the top, regardless of their submission date.
• Your Benefit: You'll immediately see your most critical feedback items, ensuring that nothing important gets buried. This improved visibility empowers you to respond faster to urgent issues and make more informed decisions, enhancing your responsiveness and overall user satisfaction.

Streamlining User Interaction & Workflow

Beyond core bug fixes, this update also introduces new functionalities designed to make your daily tasks more efficient and your user interactions more consistent.

Seamless Consistency: Widget Sort Order Sync

For those utilizing our embeddable widget, we've brought greater consistency to how feedback items are displayed.

• What's New: The default sort order for feedback items in the embeddable widget now matches the sort order in the main application.
• Your Benefit: This ensures a unified experience across all touchpoints. Whether you're viewing feedback in the main app or through the widget, the order will be consistent, reducing confusion and making it easier for your users to navigate and understand priorities.

Boost Your Efficiency: Saved Responses for Comments

Engaging with your community is vital, but crafting repetitive responses can be time-consuming. We're excited to introduce a feature that will significantly streamline this process.

• What's New: Portal owners can now create and save predefined response templates for feedback comments.
• Your Benefit: Save valuable time and ensure consistent communication by quickly inserting pre-written responses into feedback comments. This allows you to engage with your users more efficiently, acknowledge their contributions promptly, and maintain a professional and unified voice across all interactions.

Ready to Experience the Improvements?

Log in to your account today and explore the enhanced precision, clarity, and efficiency brought by the January 2026 Update. We're confident these improvements will make your feedback management workflow smoother and more effective. As always, we encourage you to keep sharing your thoughts and suggestions – your input drives our innovation!