AI Feedback Management Platform for SaaS Teams

Centralize, analyze, and act on customer feedback with FeedbackNexus. Our AI-powered platform transforms scattered insights into clear product decisions—helping SaaS teams prioritize features, boost user satisfaction, and accelerate growth.

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AI-Powered Feedback Management

Transform scattered feedback into clear product decisions

Proven Reliability

Unlike new startups, we've been building and maintaining successful software platforms since 2005. Our track record speaks for itself.

  • Nearly 20 years of continuous operation
  • 135,000+ users across our platforms
  • Family-owned business with personal service
  • Enterprise-grade security and uptime

AI-First Innovation

Unlike traditional feedback tools that just collect data, FeedbackNexus uses AI to provide actionable insights from day one.

  • Sentiment analysis for every piece of feedback
  • Automatic priority scoring based on impact
  • Smart categorisation and advanced duplicate detection
  • Trend analysis to spot emerging issues

True White-Label Experience

Complete custom domain support with automatic SSL certificates - your feedback portal lives on your domain, not ours.

  • Host on your own domain (feedback.yourcompany.com)
  • Automatic SSL certificate provisioning
  • No "powered by" branding anywhere
  • Full brand customisation and styling

Personal Support

As a family-owned business, we provide personal, responsive support that you won't get from large corporations or venture-backed startups.

  • Direct access to our experienced team
  • Personal onboarding and setup assistance
  • Responsive email support
  • Long-term partnership approach

Continuous Innovation

Our decades of experience building CRM, risk management, and invoicing systems inform every feature we build.

  • Deep understanding of business workflows
  • Regular feature updates and improvements
  • AI capabilities that actually solve real problems
  • Integration expertise from years of system building

Simple Integrations

Connect with your existing workflow tools through webhooks, built with the integration expertise from our other successful platforms.

  • Slack webhook integration for team notifications
  • Discord webhook integration for community updates
  • Real-time notifications when feedback is submitted
  • Easy setup with step-by-step guidance
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Trusted by Thousands of Users

Real reviews from customers of our SwimClub Manager platform - showcasing nearly 20 years of software excellence

★★★★★ 4.9/5 on Google Reviews

43 reviews across our platforms

★★★★★
"SCM is a fantastic tool that has revolutionised how we operate as a club. It's removed so much admin and made things easier for our volunteers and parents alike. The support is always first rate and the team respond to queries and suggestions very quickly. Overall simply excellent service."
Rick Skerrow SwimClub Manager User
★★★★★
"Trowbridge ASC have been using SCM since October 2015. Over the years the software has evolved and gets better each year. SCM listens to its users and implements improvements that we actually want and need. I would recommend this to any swimming club without hesitation."
Darren Fowler 8+ Year Customer
★★★★★
"Ben, I just wanted to say before I forget it - that SCM is just a phenomenal product. The more I learn the better it gets. The support is excellent also."
Dee Swinburne Dolphin Swim Club, Cork Ireland
★★★★★
"We have used Swim Club Manager for the last 3 years and it has totally transformed the way we run our swimming club. Most importantly, any problems are swiftly and effectively dealt with by the development team. If you run a swimming club then I can honestly say this is the software for you."
Colin Jackson 3+ Year Customer
★★★★★
"Swim Club Manager has transformed how we store information, how we communicate with our members, our coaches and volunteers and how we manage our finances - and all for the better."
Kevin Sugrue SwimClub Manager User
★★★★★
"We introduced SwimClubManager to our Club and haven't looked back. So much more efficient, very easy to use, and an amazing and responsive support team. Definitely made my life a lot easier."
Tracey Spinner CONSC

The same team that built SwimClub Manager now brings you FeedbackNexus - with the same commitment to excellence, support, and continuous improvement.

Learn About Our 20-Year Track Record

Get Started in 5 Minutes

Simple setup—no technical expertise required

1. Sign Up

No credit card required for 5-day trial

2. Customise

Add your branding and set up categories

3. Go Live

Start collecting and analyzing feedback

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5-day free trial • No credit card required • Full access to all features